Refunds & Cancellations Policy
You have the right to cancel your order or return a product for any reason. To return a product purchased from the Audio Wireless Online Shop please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s). If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by sending an email to
Please note that there are different provisions that apply to custom-made products.
Once you notify us of your intent to return, simply return the product with the original packaging and its included accessories to us within 14 days. Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product or proof that it has been shipped, we’ll provide you with a refund based on the original payment method within 14 days.
If the product is damaged, we may offset the amount of your refund by the diminished value of the product.
We will refund all costs paid by you associated with the product, except for any delivery costs.